SEMINARS AND WORKSHOPS
Expert Lecture on Customer Relationship Management
The department of MCA had organized an Expert Lecture on CRM on 10/07/2024. The resource person for the event was Sadashiv Mulawad,Senior Consultant, Synthesis Systems Pvt. Ltd., Bangalore, an alumnus of the Department of MCA, batch 2015-18.
The session began with an overview of the fundamental concepts of CRM. Importance of CRM was emphasized, along with the tools and technologies utilized for developing CRM applications. The session was interactive, with students posing various queries. A live demonstration of an application using the Jira tool concluded the session, providing practical examples. Discussions at the end highlighted the benefits of integrating CRM into diverse projects, leaving students with a valuable and enriching learning experience.
